Please complete the form below to request return. Please ensure you add the following information to the below form and that your return is within 30 days of delivery.?No items will be exchanged and or credited after 30 days.?

Returns requested?within 7 days of delivery will be facilitated for FREE. Returns requested after 7 days of delivery and before 30 days will be facilitated at a charge. The charge is R180 per way which is to cover the courier cost and administration costs to the return or swop.?(THE FREE SWOP AN RETURN WITHIN 7 DAYS IS ONLY VALID ONCE PER CUSTOMER ORDER AND ARE FOR CUSTOMERS WHO PAID FOR COURIER FEES ON THEIR ORIGINAL ORDER)

The following information is needed for each and every return or swop – order number, reason for return, description?of item so we can track the item and order. Please note that all returns need to be made by the purchaser?unless otherwise agreed in advance. Please allow up to 24 hours for a reply from our admin offices.

Also please note all Castelli items returned other than those under warranty, need to be returned?in the?original Castelli packaging (bag with size sticker and barcode)?and have all?original Castelli labels attached and the original?Castelli red safety?pin attached. NO RETURN will be?accepted without original?packaging and labels. We will not accept returns for items which have been washed and smell of perfume, deodorant, aftershave and detergent. (A 15% surcharge on the price paid of the item will be levied on all returns where the Castelli bag with bar code is unable to be returned with the item for whatever?reason – NO item will be accepted without the original?label, string and red pin)

Please note that all?SPECIAL ORDERS?placed with Castelli SA for specific product from Italy are?NON-RETURNABLE.?Items also purchased on our?Black November Deals or our Annual August Sale?are also?NON-RETURNABLE.?SPECIAL?ORDERS?are all products not stocked in SA and imported specifically?by customer request. All other items may be swopped and exchanged.?

Please note that if an order needs to be refunded, that the refund payment will happen via EFT only – you can send us your bank account information and the payment will be processed on the Friday of that specific week. Unfortunately, no refunds will be processed to credit cards. Refunds will also not be processed until such time as we have the item (s) in our possession.?

Castelli products have been specially developed to meet the needs of professional athletes at the highest level of the sport, to allow them to perform well in all conditions, from the cold of Belgium in March to the heat of France in July. We select materials that will maximize your performance but that sometimes require some extra care in washing.

We cannot guarantee that your Castelli product will last forever, but we encourage you to follow the care instructions below to maximize the product??s performance and life span.

Washing instructions are printed on a white tag inside each piece of clothing. Following these instructions will help make sure that your gear will last as long as possible. Careful washing and maintenance will ensure the highest performance from your Castelli products and extend their useful life span.

Always read the care label before washing a piece of clothing.Close all zips and Velcro fasteners and turn the garment inside out.Hand or machine wash on a lukewarm permanent press cycle (max. 40??C / 104??F)Use a small amount of liquid detergent, not powder detergents or any products that contain fabric softeners, conditioners, stain removers or bleach as they will affect garment performance.Hang dry or dry flat. Do not tumble dry.Castelli Nano Flex products and softshell jackets and wind vests can be tumbled dry on low heat for about 20 minutes to rejuvenate the water repellent finish.